Terms and Conditions Natuurlijk Ilse

Article 1 – General
These terms and conditions apply to every offer, treatment, and transaction between Beauty Salon Natuurlijk Ilse and a client to which Beauty Salon Natuurlijk Ilse has declared these conditions applicable, insofar as these conditions have not been expressly deviated from by the parties in writing.

Article 2 – Identity of the entrepreneur
Trading under the name:
Natuurlijk Ilse
Registered address:
Arroyo Del Cerezo 47
14978 Iznájar (Córdoba), Spain
Availability: Monday to Friday from 09:30 to 18:00
Email address: ilse@natuurlijkilse.nl
Chamber of Commerce number:
VAT identification number: NL

Article 3 – Beauty salon efforts

1. The beautician at Beauty Salon Natuurlijk Ilse will perform the treatments to the best of her knowledge and ability and in accordance with the requirements of good craftsmanship.
2. The client ensures that all information that could reasonably be of importance for the proper execution of the treatment is shared with the beautician in a timely manner.
3. The beautician at Beauty Salon Natuurlijk Ilse is not liable for damage of any kind resulting from the beautician relying on incorrect and/or incomplete information provided by the client.
4. The beautician at Beauty Salon Natuurlijk Ilse will inform the client about the financial consequences of any changes to the treatment.

Article 4 – Appointments

1. The client must report any inability to attend an appointment to Beauty Salon Natuurlijk Ilse as soon as possible, but no later than twenty-four hours prior to the appointment by telephone.
2. If the client does not fulfil this obligation or does not do so in time, Beauty Salon Natuurlijk Ilse may charge the client 50 per cent of the agreed treatment cost.
3. If the client arrives at the salon more than five minutes later than the agreed time, the beautician may shorten the treatment by the lost time and still charge the client the full fee for the treatment.
4. If the client arrives at the salon more than fifteen minutes later than the agreed time, the beautician may cancel the entire appointment and still charge the client 50 per cent of the treatment cost.
5. Beauty Salon Natuurlijk Ilse must report any inability to attend an appointment to the client as soon as possible prior to the appointment.
6. Both parties are not required to adhere to the obligations of articles 4.1 to 4.5 if they are hindered by force majeure. Force majeure includes what the law and jurisprudence say about it.

Article 5 – Personal data & privacy

1. Before or during the first treatment, the client provides the beautician with all information that the beautician indicates is necessary or which the client should reasonably understand is necessary for the careful execution of the treatments.
2. The beautician records the client’s personal data and processes this on a client card, which is then processed into a client database.
3. The beauty salon handles the client’s confidential data according to the guidelines in the Personal Data Protection Act.
4. The beauty salon will not sell or rent the client’s data to third parties without the client’s prior written consent.
5. The beautician is obliged to maintain the confidentiality of all confidential information that the client has shared during the treatment.
6. Information is considered confidential if it has been told by the client or if it arises from the nature of the information.
7. The confidentiality obligation lapses if, based on a legal provision or a court ruling, the beautician is obliged to provide the confidential information to third parties.

Article 6 – Payment

1. Beauty Salon Natuurlijk Ilse lists all prices for treatments and products visibly in the salon and on the website.
2. The stated prices include 21% VAT.
3. Offers in advertisements are valid for the indicated duration and/or while stocks last.
4. The client must pay for the treatment and any products in cash immediately after the treatment.

Article 7 – Delivery and execution

1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The address that the consumer has made known to the company serves as the place of delivery.
3. With due observance of what is stated in article 4 of these terms and conditions, the company will execute accepted orders with due haste, but at the latest within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will receive notice of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost and is entitled to any compensation.
4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
5. If delivery of a product ordered proves to be impossible, the entrepreneur will make every effort to provide a replacement item. No later than at the time of delivery, it will be reported in a clear and understandable manner that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of the entrepreneur.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 8 – Liability

1. Beauty Salon Natuurlijk Ilse is not liable for damage of any kind resulting from the beautician at Beauty Salon Natuurlijk Ilse relying on incorrect and/or incomplete information provided by the client regarding physical conditions, medication use, work activities, or leisure activities.
2. Beauty Salon Natuurlijk Ilse is not liable for loss, theft, or damage to personal property that the client has brought to the salon.

Article 9 – Right of withdrawal

1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
2. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and – if reasonably possible – in its original state and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 10 – Costs in case of withdrawal

1. If the consumer makes use of his right of withdrawal, he will be responsible for at most the costs of returning the goods.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.
3. This guarantee lapses if:
   The client has been informed by the beautician about the result of the treatment and the duration of the effect of the treatment or products;
   The client has used products other than those advised by the beautician;
   The client has not followed the advice for home care;
   The client has not followed the advice to seek medical help within five working days;
4. The client has not used the products according to the beautician’s advice;
5. The client has not used the products according to the instructions for use;
6. After a treatment, the skin may show a reaction. The client is informed of this during the treatment.

Article 11 – Complaints procedure

1. The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

Article 12 – Damage and/or theft

1. Beauty Salon Natuurlijk Ilse has the right to demand compensation from the client if the client damages furniture, equipment, or products.
2. Beauty Salon Natuurlijk Ilse always reports theft to the police.

Article 13 – Proper conduct

1. The client should behave in the salon according to generally accepted standards.
2. If the client continues to show improper behaviour after repeated warnings, the beautician at Beauty Salon Natuurlijk Ilse has the right to refuse the client access to the salon without further explanation.
3. At Beauty Salon Natuurlijk Ilse, work is carried out according to the hygiene rules of the HAM code for beauticians.
4. The client is expected to adhere to personal hygiene rules.

Article 14 – Law

1. Dutch law applies to every agreement between Beauty Salon Natuurlijk Ilse and the client.
2. The terms and conditions are published on the website of Beauty Salon Natuurlijk Ilse.
3. In case of interpretation of the content and scope of the terms and conditions, the Dutch text thereof is always leading.
4. The most recently published version or the version as it applied at the time the agreement was established is always applicable.

Article 15 – Confidentiality

1. The beautician is obliged to maintain the confidentiality of all confidential information that the client has shared during the treatment.
2. Information is considered confidential if it has been told by the client or if it arises from the nature of the information.
3. The confidentiality obligation lapses if, based on a legal provision or a court ruling, the beautician is obliged to provide the confidential information to third parties.

Article 16 – Additional or deviating provisions
Additional provisions or provisions that deviate from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.